Frequently Asked Questions
What if I don't have a PIN?
In order to enter the Bueno Getaway contest, you need to have a PIN. You can find a unique PIN on the inside of specially marked bars of Kinder Bueno. You can also obtain a PIN by mailing in a request. Follow the instructions in the terms & conditions on how to receive a PIN by mail.
I can’t submit my PIN or entry form. What’s wrong?

There may be a few reasons why your PIN or entry form is not submitting properly.

1) Please ensure you have completed the form with a valid PIN.
2) Please ensure you have entered all information in the entry form correctly.
3) There is also a limit of one submission per person per day. Please check to see that you have not exceeded your daily limit of one per day. If you have validated that all of the above is correct and are still having issues, please contact consumerrelations.fercan@ferrero.com for help.

Do I need to have a passport?

You do not need a passport to enter the contest. However, should you win (fingers crossed) you will need a passport. There are many, many ways to get a passport, however the best way to get one is through: http://www.cic.gc.ca/english/passport/. It is your responsibility to ensure you have all necessary travel documentations prior to your trip, should you win.

Do I need a Visa?

You don’t need a Visa to enter the contest. However, should you win (fingers still crossed) you will need to confirm if the country you have chosen requires one. Check here for more information: http://www.cic.gc.ca/english/visit/visas-all.asp. It is your responsibility to ensure you have all necessary travel documentations prior to your trip, should you win.

Who can I bring on my trip?

If you are a winner, you have the option to bring a guest to accompany you on your dream getaway. Please note, that your guest must also be of the age of majority in the Province or territory that he/she resides.



Enter a PIN at buenogetaway.ca and begin planning your experience.  NO PURCHASE NECESSARY. Must be a resident of Canada and at least age of majority. Contest closes at 11:59:59 PM ET on July 31st, 2017.  5 Grand Prizes available to be won. Approximate retail value of each Grand Prize is $8,500 (CDN). Odds of winning a prize depend upon the number of eligible entries received for each Grand Prize. Correct answer to a mathematical skill testing question required. Limit of one entry per day per person.  For full rules, no-purchase method of entry, complete prize description and restrictions, see terms & conditions.